Warranty Coverage
Warranty coverage is linked to the product serial number, invoice details, customer account, and the warranty period configured for each product.
Registration path
How Warranty Works
Each eligible product has a warranty period configured in the catalog. Coverage starts from the sale date, delivery date, or customer invoice date depending on the purchase flow.
- Serial-number products are tracked individually.
- Batch-number products are tracked by batch where applicable.
- Products without warranty configuration do not create warranty records.
B2C Invoice Warranty
When an admin creates a B2C manual sale invoice and accepts it, assigned serial numbers receive warranty coverage automatically.
- The warranty appears in the linked customer account when a customer account is selected.
- Walk-in B2C invoices can still create serial warranty records for support lookup.
B2B Invoice Warranty
B2B sale invoices do not activate warranty automatically. The buyer or end customer must register eligible serial numbers with invoice proof.
- Enter one or more serial numbers on the registration page.
- Review matched products and select only the products being registered.
- Upload the purchase invoice so support can verify ownership and warranty start date.
Warranty Support
After registration, customers can raise support tickets from their account and attach the warranty context to the complaint.
- Damage from misuse, unauthorized repair, site conditions, or installation outside guidance may be rejected.
- Service visit or replacement decisions are made after inspection.
Register a product warranty
Login, enter the product serial number, confirm the matched product, and upload the invoice proof.