Terms & Conditions
These terms describe how customers, service providers, and business buyers use Aiuware for purchases, service requests, invoices, support, and warranty workflows.
Applies to
Use of the Platform
Use Aiuware only for lawful product purchases, service bookings, support communication, and related business enquiries.
- Provide accurate account, delivery, invoice, and warranty information.
- Do not misuse forms, upload false documents, or interfere with platform operations.
Orders and Pricing
Product availability, price, tax, offers, delivery charges, and service charges may vary by location, stock, supplier, and order type.
- Orders may be cancelled or corrected if there is a stock, pricing, payment, or address issue.
- Bulk, wholesale, and B2B orders may require manual confirmation before fulfilment.
Services and Installations
Service requests are scheduled based on provider availability, location coverage, site readiness, and product compatibility.
- Additional work, parts, or site changes may require separate approval and charges.
- Customers must provide safe access and accurate service details.
Warranty and Support
Warranty coverage depends on the product, warranty period, invoice proof, serial number, installation condition, and manufacturer or seller terms.
- B2C sale warranties may be activated automatically when the invoice is accepted.
- B2B sale products require customer registration with serial number and invoice proof before warranty appears in the customer account.
Limitation
Aiuware will try to resolve genuine product, delivery, service, and support issues fairly, but liability is limited to the value of the affected product or service where permitted by law.
- Indirect losses, misuse, unauthorized repairs, and external site conditions are not covered unless specifically agreed.
Need clarification on an order term?
Send the order, invoice, or service request number to support.