Shipping Policy
Aiuware ships plumbing, hardware, and home-improvement products through local delivery teams and logistics partners based on order size, stock location, and service-area coverage.
Delivery support
Order Processing
Orders are reviewed for payment status, stock availability, delivery pincode, and product handling requirements before dispatch.
- Most in-stock items are prepared within normal business hours.
- Bulky, fragile, or project-supply items may require confirmation before shipping.
- If an item is unavailable, our team will contact you with replacement or refund options.
Delivery Areas
Delivery availability depends on the pincode and product category. Local serviceable areas may receive direct delivery, while other locations may use courier or transport partners.
- Some products may be restricted to local delivery because of size, weight, or breakage risk.
- Installation-service timing is scheduled separately from product delivery.
- Remote locations may require extra delivery time or charges.
Shipping Charges
Shipping charges, if applicable, are shown during checkout or confirmed by the support team for manual and bulk orders.
- COD, online payment, and manual invoice orders may have different dispatch rules.
- Additional charges can apply for large-volume, fragile, or special-handling products.
Delivery Issues
If a package is damaged, missing, or incorrect, contact support with the order number, product photos, and delivery details as soon as possible.
- Keep original packaging until the issue is resolved.
- Do not install a visibly damaged product before contacting support.
- Resolution may include replacement, return pickup, service inspection, or refund as applicable.
Need help with a delivery?
Share your order number and our support team will check the latest dispatch or delivery status.