Customer service
Return Policy
Returns and replacements are handled after checking the product condition, order record, invoice, and product category.
Return checklist
Invoice or order proof
Unused item with accessories
Photos for damage claims
Mon-Sat, 9:00 AM - 7:00 PM
Eligible Returns
Products may be accepted for return when they are unused, complete, and returned within the return window shown for the product or confirmed invoice.
- The item should include all accessories, manuals, packaging, and warranty material.
- Products must not be installed, modified, damaged after delivery, or missing parts.
- Return eligibility can vary by product category and supplier policy.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, report it quickly with photos or video proof so support can verify the issue.
- Do not use or install the product after discovering the issue.
- Replacement depends on stock availability and verification.
- Pickup or exchange timing depends on delivery coverage.
Non-Returnable Cases
Some orders may not be returnable after delivery, especially custom items, used items, installed fittings, cut-to-size material, clearance items, or products damaged after handover.
- Bulk and B2B returns are reviewed against the agreed quotation or invoice terms.
- Service charges, installation charges, and visit charges are handled separately from product returns.
Refunds
Refunds are processed after the returned product is inspected and approved by the support team.
- Refund mode usually follows the original payment method where possible.
- Bank or payment gateway timelines may apply after approval.
- Shipping, installation, and handling charges may be deducted where applicable.
Support desk
Start a return or replacement request
Raise a support ticket with the order details and product photos.