Frequently Asked Questions

How do I place an order?

Browse products, add items to cart, complete checkout, and follow the payment or confirmation steps shown on the site.

Can I request bulk pricing?

Yes. Use the bulk or wholesale order page and share your item list, quantity, location, and business details.

Where can I see my order status?

Login to your customer account and open My Orders to view recent purchases and order details.

Do you deliver to every pincode?

Delivery depends on pincode coverage, product size, stock location, and logistics availability.

What should I do if a product arrives damaged?

Keep the packaging, take photos or video, and raise a support ticket before installation or use.

Can installed products be returned?

Installed, used, cut, modified, or damaged-after-delivery products are generally not returnable unless approved after inspection.

How is warranty activated for B2C invoices?

For B2C manual sales, warranty is activated automatically when the sale invoice is accepted and eligible serial numbers are assigned.

How is warranty activated for B2B invoices?

For B2B sales, warranty is not applied automatically. The customer registers the product with serial number and invoice proof.

Can I register multiple products together?

Yes. Enter multiple serial numbers, review the matching products, select eligible items, and upload one invoice proof.